Post by hasina999 on Oct 31, 2024 1:50:48 GMT -5
Are you having trouble managing conversations with your customers on multiple platforms at the same time? Are your customers disappointed by the slowness of your responses to their emails? Are you having trouble managing task priorities and meeting requested deadlines? Is your after-sales service taking on water? Are your customer tracking Excel files not up to date?
If your support team encounters these kinds of problems, you need to find a solution quickly to avoid losing productivity!
Ticketing is therefore the solution you need! It allows you to prioritize, track and automate customer support or helpdesk tasks in VO.
This is probably the ideal solution for your woocommerce web design service business if you have after-sales organization concerns (like the vast majority of companies), incoming request management or support management. The Hubspot ticketing tool allows you to manage this, even in the free version.
In this article, we explain everything you should know about ticketing, why it is essential to have a ticket system within your company and, above all, how to set it up correctly.
What is Ticketing?
Ticketing , also known as help desk management software , is a software that tracks help desk activity for businesses . In short, it is a system for codifying customer support tickets by highlighting the order of priority, the description of the task to be performed, the due date or even the customer's comments.
A ticketing software allows in a global way to centralize all the important information and data in relation to each task requested by the customer. It has become a kind of after-sales service for customers who can make complaints in relation to their requests and needs.
Now you must be wondering how this ticket system works ? We give you a clear and concise answer:
There are several acquisition channels that allow you to create tickets automatically or manually :
Forms : As soon as a customer fills out a form on an FAQ or knowledge base, a ticket is automatically created in your company's ticket pipeline.
The bot : if one of your customers contacts your support directly from your chatbot , a ticket will also be automatically created in your pipeline.
Email : as with the bot or the form, a ticket can be created automatically or manually as soon as you receive a customer email at a pre-configured address.
If your support team encounters these kinds of problems, you need to find a solution quickly to avoid losing productivity!
Ticketing is therefore the solution you need! It allows you to prioritize, track and automate customer support or helpdesk tasks in VO.
This is probably the ideal solution for your woocommerce web design service business if you have after-sales organization concerns (like the vast majority of companies), incoming request management or support management. The Hubspot ticketing tool allows you to manage this, even in the free version.
In this article, we explain everything you should know about ticketing, why it is essential to have a ticket system within your company and, above all, how to set it up correctly.
What is Ticketing?
Ticketing , also known as help desk management software , is a software that tracks help desk activity for businesses . In short, it is a system for codifying customer support tickets by highlighting the order of priority, the description of the task to be performed, the due date or even the customer's comments.
A ticketing software allows in a global way to centralize all the important information and data in relation to each task requested by the customer. It has become a kind of after-sales service for customers who can make complaints in relation to their requests and needs.
Now you must be wondering how this ticket system works ? We give you a clear and concise answer:
There are several acquisition channels that allow you to create tickets automatically or manually :
Forms : As soon as a customer fills out a form on an FAQ or knowledge base, a ticket is automatically created in your company's ticket pipeline.
The bot : if one of your customers contacts your support directly from your chatbot , a ticket will also be automatically created in your pipeline.
Email : as with the bot or the form, a ticket can be created automatically or manually as soon as you receive a customer email at a pre-configured address.